<?xml version="1.0" encoding="UTF-8"?>
<!-- This Source Code Form is subject to the terms of the Mozilla Public
   - License, v. 2.0. If a copy of the MPL was not distributed with this
   - file, You can obtain one at http://mozilla.org/MPL/2.0/. -->


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN"
  "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd"[
  <!ENTITY % brandDTD SYSTEM "chrome://branding/locale/brand.dtd" >
  %brandDTD;
]>

<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Using &brandShortName; Mail</title>
<link rel="stylesheet" href="helpFileLayout.css" type="text/css"/>
<link rel="stylesheet" href="chrome://communicator/skin/smileys.css"
      type="text/css"/>
</head>
<body>
<h1 id="reading_messages">Reading Messages</h1>

<div class="contentsBox">In this section:
  <ul>
    <li><a href="#getting_new_messages">Getting New Messages</a></li>
    <li><a href="#choosing_how_you_view_the_mail_window">Choosing How You View
      the Mail Window</a></li>
    <li><a href="#sorting_and_threading_messages">Sorting and Threading
      Messages</a></li>
    <li><a href="#saving_and_printing_messages">Saving and Printing
      Messages</a></li>
    <li><a href="#controlling_images_scripts_and_plugins">Controlling Images,
      Scripts, and Plugins</a></li>
  </ul>
</div>

<h2 id="getting_new_messages">Getting New Messages</h2>

<p>For an IMAP account, you can retrieve new messages automatically and display
  them in the Inbox by opening Mail &amp; Newsgroups and selecting the Inbox
  for the IMAP account.</p>

<p>For a POP account, you must select the Inbox and click Get Msgs to retrieve
  your messages. By default, messages from your POP account are downloaded in
  full and deleted from the POP server when you retrieve them. You can
  <a href="mailnews_account_settings.xhtml#pop_server_settings">change your POP
  server settings</a> to retrieve just the headers and/or store a copy of
  messages on the server in addition to downloading them to your computer.</p>
  
<p>For news accounts, expanding the account newsgroups list will automatically
  check for new items, as it will by just selecting one of the newsgroups.
  While reading a newsgroup, you can force checking for new items by clicking
  Get Msgs.</p>

<p>For blogs &amp; feeds accounts, the first time you expand the account, it
  will be checked for new items. Besides that, you can force checking for new
  items at any time by clicking Get Msgs.</p>

<p>You can also set up Mail &amp; Newsgroups to get new messages at startup and
  to check for new messages at timed intervals.</p>

<table>
  <tr>
    <td colspan="2"><img src="images/task_mail.png" alt=""/></td>
  </tr>
  <tr>
    <td style="width: 20px;"></td>
    <td><strong>Mail &amp; Newsgroups icon</strong></td>
  </tr>
</table>

<p>The Mail &amp; Newsgroups icon on the status bar displays a green arrow to
  notify you when new messages have arrived.</p>

<table>
  <tr>
    <td colspan="2"><img src="images/task_newmail.png" alt=""/></td>
  </tr>
  <tr>
    <td style="width: 20px;"></td>
    <td><strong>New mail notification</strong></td>
  </tr>
</table>

<p>To set up a mail account to automatically check for new messages, begin from
  the Mail window:</p>

<ol>
  <li>Open the Edit menu and choose Mail &amp; Newsgroups Account Settings. You
    see the Mail &amp; Newsgroups Account Settings dialog box.</li>
  <li>If you have multiple accounts, select an account and click the Server
    Settings category for that account.</li>
  <li>Select one or both of the following options in the Server Settings
    section:
    <ul>
      <li><strong>Check for new mail at startup</strong>: Select this checkbox
        if you want to check this account automatically for new messages
        whenever you start Mail &amp; Newsgroups. For POP accounts, Mail &amp;
        Newsgroups checks for new mail, but doesn&apos;t download new messages
        until you click Get Msgs or unless you choose <q>Automatically download
        any new messages</q>.</li>
      <li><strong>Check for new messages every [__] minutes</strong>: Select
        this checkbox if you want to specify the number of minutes between mail
        checks. You can also check for new messages at any time by clicking Get
        Msgs in the Mail window.</li>
    </ul>
  </li>
  <li>Click OK. Your settings take effect the next time you start
    &brandShortName; Mail &amp; Newsgroups.</li>
</ol>

<p>To set up &brandShortName; Mail &amp; Newsgroups to play a sound or display
  an alert when new mail arrives, see <a
  href="mailnews_preferences.xhtml#notifications">Mail &amp; Newsgroups
  Preferences - Notifications</a>.</p>

<p>You can always retrieve messages manually at any time. To get new messages
  for the selected account or newsgroup, do one of the following:</p>

<ul>
  <li>Click Get Msgs on the Mail toolbar.</li>
  <li>Open the File menu (in the Mail window) and choose Get New Messages.</li>
</ul>

<p>To get new messages for all your mail accounts, begin from the Mail
  window:</p>

<ol>
  <li>Click the triangle on the Get Msgs button in the Mail toolbar.</li>
  <li>Choose Get All New Messages. &brandShortName; Mail &amp; Newsgroups
    retrieves new messages for all your mail accounts.

    <p>If you are not currently logged into one of your mail accounts, Mail
      &amp; Newsgroups first prompts you to enter your user name and password
      before retrieving new messages for that account. (If you have already
      stored your user name and password using the Password Manager, Mail &amp;
      Newsgroups doesn&apos;t prompt you for this information.)</p>
  </li>
</ol>

<p><strong>Note</strong>: You can also open the File menu (in the Mail window)
  and choose <q>Get New Messages for</q>.</p>

<p>To get new messages for a specific mail account, begin from the Mail
  window:</p>

<ol>
  <li>Click the triangle on the Get Msgs button on the Mail toolbar.</li>
  <li>Choose the account for which you want to retrieve mail.</li>
</ol>

<p><strong>Note</strong>: Mail &amp; Newsgroups prompts you for your password
  the first time you retrieve messages for an account. You can choose to have
  Mail &amp; Newsgroups store your password in the Password Manager at that
  time.</p>

<p>Password Manager can save all your user names and passwords on your own
  computer and enter them for you automatically. For more information, see
  <a href="using_priv_help.xhtml#using_the_password_manager">Using the Password
  Manager</a>.</p>

<p>[<a href="#reading_messages">Return to beginning of section</a>]</p>

<h2 id="choosing_how_you_view_the_mail_window">Choosing How You View the Mail
  Window</h2>

<p>You can customize the layout of the Mail window (the window you see when you
  choose Mail &amp; Newsgroups from the Window menu):</p>

<ul>
  <li>Open the View menu and choose Show/Hide to show or hide the Mail toolbar,
    search bar, or the status bar.</li>
  <li>Open the View menu and choose Layout to select the type of three-pane
    window layout to use.</li>
  <li>Expand and collapse any pane to switch between a three-pane or two-pane
    view.</li>
</ul>

<p>[<a href="#reading_messages">Return to beginning of section</a>]</p>

<h2 id="sorting_and_threading_messages">Sorting and Threading Messages</h2>

<p>To sort messages by categories such as subject, sender, date, or priority,
  begin from the Mail window:</p>

<ul>
  <li>Click the appropriate column heading in the message list window. Or, open
    the View menu, choose Sort by, and then select the column you want to sort
    by.</li>
</ul>

<p>To reorder column headings, begin from the Mail window:</p>

<ul>
  <li>Click and drag a column heading to the left or right to reposition the
    column.</li>
</ul>

<p>To change which columns are displayed, begin from the Mail window:</p>

<ul>
  <li>Click the Show/Hide Columns icon <img src="images/columns.png" alt=""/>
    and select the column to be added/removed from the list.</li>
</ul>

<p>To group messages by threading (subject), so each message is grouped with
  all its responses:</p>

<ul>
  <li>Click the thread button to the left of the Subject, Sender, and Date
    column headings. Or, open the View menu, choose Sort by, and then select
    Threaded.</li>
</ul>

<table>
  <tr>
    <td colspan="2"><img src="images/threadbutton.png" alt=""/></td>
  </tr>
  <tr>
    <td style="width: 20px;"></td>
    <td><strong>Thread button</strong></td>
  </tr>
</table>

<p><strong>Tip</strong>: The thread button automatically sorts the threads by
  the age of their parent messages. If you want to use another sort criterion
  for the threads, open the View menu and select the desired option from the
  Sort by submenu.</p>

<p><strong>Tip</strong>: Select <q>Preserve threading when sorting messages</q>
  in the <a href="mailnews_preferences.xhtml#mail_and_newsgroups">Mail &amp;
  Newsgroups Preferences</a> if you want &brandShortName; to preserve the
  threaded message grouping when sorting messages with column header clicks. The
  thread button just toggles between threaded and unthreaded message grouping in
  this mode. If <q>Preserve threading when sorting messages</q> is not selected,
  &brandShortName; automatically displays the messages unthreaded when you sort
  them by clicking on a column header.</p>

<p><strong>Tip</strong>: To help you identify unread messages in a collapsed
  thread where you&apos;ve read the parent message, &brandShortName; Mail &amp;
  Newsgroups underlines the parent message.</p>

<p>[<a href="#reading_messages">Return to beginning of section</a>]</p>

<h2 id="saving_and_printing_messages">Saving and Printing Messages</h2>

<p>To save a mail message as a plain-text, HTML, or Outlook Express file:</p>

<ol>
  <li>In the Mail window, select the message.</li>
  <li>Open the File menu and choose Save As, and then choose File.</li>
  <li>For <q>Save as type</q>, choose a file type (HTML, Text, or Mail file).
    Choose Mail file if you want to save the message so it can be opened by
    Microsoft Outlook or Outlook Express.</li>
  <li>Change the filename&apos;s extension to end in .html, .txt, or .eml,
    depending on the file type you chose in step 3.</li>
  <li>Choose a destination for the file and click Save.</li>
</ol>

<p>To print a selected message:</p>

<ul>
  <li>Click Print.</li>
</ul>

<p>[<a href="#reading_messages">Return to beginning of section</a>]</p>

<h2 id="controlling_images_scripts_and_plugins">Controlling Images, Scripts,
  and Plugins</h2>

<p>By default, images and other content, that is hosted remotely, will not
  display in messages you receive, except from senders in your address books
  whom you have allowed. To change these settings:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Mail &amp; Newsgroups category, click Message Display. (If
    no subcategories are visible, double-click Mail &amp; Newsgroups to
    expand the list.)</li>
  <li>Uncheck <q>Block images and other content from remote sources</q>.</li>
  <li>Click OK to have your change take effect.</li>
</ol>

<p><strong>Note</strong>: See <q>Allow remote images in HTML mail</q> in <a
  href="mailnews_addressbooks.xhtml#creating_a_new_address_book_card">Creating
  a New Address Book Card</a> for details of how to change which senders can
  show remote content.</p>

<p>By default, plugins are not enabled for mail messages you receive. To change
  this setting:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Advanced category, click Scripts &amp; Plugins. (If no
    subcategories are visible, double-click Advanced to expand the
    list.)
    <ul>
      <li>Under <q>Enable Plugins for</q>, check <q>Mail &amp; Newsgroups</q>
        to enable plugins.</li>
    </ul>
  </li>
  <li>Click OK to have your changes take effect.</li>
</ol>

<p>[<a href="#reading_messages">Return to beginning of section</a>]</p>

<h1 id="sending_messages">Sending Messages</h1>

<div class="contentsBox">In this section:
  <ul>
    <li><a href="#composing_mail_and_newsgroup_messages">Composing Mail and
      Newsgroup Messages</a></li>
    <li><a href="#using_the_message_composition_window">Using the Message
      Composition Window</a></li>
    <li><a href="#addressing_a_message">Addressing a Message</a></li>
    <li><a href="#selecting_message_sending_options">Selecting Message
      Sending Options</a></li>
    <li><a href="#replying_to_a_message">Replying to a Message</a></li>
    <li><a href="#forwarding_a_message">Forwarding a Message</a></li>
    <li><a href="#confirming_that_your_message_was_opened">Confirming That Your
      Message Was Opened</a></li>
    <li><a href="#saving_and_editing_a_message_draft">Saving and Editing a
      Message Draft</a></li>
    <li><a href="#creating_and_using_templates">Creating and Using
      Templates</a></li>
  </ul>
</div>

<h2 id="composing_mail_and_newsgroup_messages">Composing Mail and Newsgroup
  Messages</h2>

<p>You can address, compose, reply to, or send a new message by doing one of
  the following:</p>

<ul>
  <li>In any &brandShortName; window, open the File menu and choose New, then
    Message.</li>
  <li>Click Compose on the Mail toolbar.</li>
  <li>While displaying a message, click Reply, Forward, or Reply All on the
    Mail toolbar.</li>
  <li>From the Address Book window, select an address and click Compose on the
    Address Book.</li>
</ul>

<p><strong>Tip</strong>: Use the Mail &amp; Newsgroups Account Settings - 
  <a href="mailnews_account_settings.xhtml#addressing">Composition &amp;
  Addressing</a> dialog box to specify the HTML text editor to use for
  composing messages sent from this account. (You can specify a different
  editor for each of your accounts.) See
  <a href="mailnews_getting_started.xhtml#changing_the_settings_for_an_account">Changing
  the Settings for an Account</a> for more information.</p>

<p><strong>Note</strong>: It is generally not possible to compose messages for
  them to be published in blogs &amp; news feeds accounts. If you want to
  publish posts in a blog (and you have the appropiate rights to do it), you
  will need to use the mechanisms provided by the specific blog system. In some
  cases, this can even include sending a mail message to a specific address.</p>

<p>Composing messages in HTML format allows you to use different fonts, text
  styles (such as bold or italic) and text colors, tables, numbered or bulleted
  lists, and pictures in your messages. However, some recipients may only be
  able to read messages composed in plain text format. If you want to use the
  plain-text editor occasionally, you can hold down the Shift key while
  clicking the Compose or the Reply button to use the plain-text editor on an
  as-needed basis.</p>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="using_the_message_composition_window">Using the Message Composition
  Window</h2>

<p>Use the Compose window to address, compose, and send mail and newsgroup
  messages. First specify whether you want to compose messages in plain text or
  HTML by default in the <a
  href="mailnews_account_settings.xhtml#addressing">Composition &amp;
  Addressing</a> Preferences panel (open the Edit menu and choose Mail &amp;
  Newsgroups Account Settings).</p>

<p>To view the Compose window, click the Compose button on the Mail
  toolbar.</p>

<p>The Compose window contains the following:</p>

<ul>
  <li>Mail Toolbar

    <p>You can click the following buttons:</p>
    <ul>
      <li><strong>Send</strong>: To send a completed message.</li>
      <li><strong>Address</strong>: To search for names in your address
        books.</li>
      <li><strong>Attach</strong>: To attach a file to a message. See
        <a href="#using_attachments">Using Attachments</a> for more
        information.</li>
      <li><strong>Spell</strong>: To check the spelling of your message
        text.</li>
      <li><strong>Security</strong>: To display information about whether
        your message will be sent encrypted or digitally signed (or
        both).</li>
      <li><strong>Save</strong>: To save the message as a draft.</li>
    </ul>
  </li>
  <li>Addressing area: Where you enter the email addresses of recipients.</li>
  <li>Attachments area: When you attach files to a message (by clicking in this
    area or by clicking the Attach button), the filenames will be listed in the
    Attachments area to the right of the Addressing area.</li>
  <li>Message body area: Where you type the contents of your message.</li>
</ul>

<p>If you&apos;ve chosen to compose messages using the HTML editor, you see an
  additional toolbar with text formatting buttons similar to those in
  &brandShortName; Composer.</p>

<p>For help using the HTML editor, see
  <a href="composer_help.xhtml#formatting_your_web_pages">Formatting Your Web
  Pages</a>.</p>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="addressing_a_message">Addressing a Message</h2>

<p>To address a mail message:</p>

<ol>
  <li>Type the name in the addressing area.

    <p>If you have <a
      href="mailnews_preferences.xhtml#address_autocompletion">address
      autocompletion</a> enabled (it&apos;s enabled by default), type the first
      few letters of the recipient&apos;s name and wait for Mail &amp;
      Newsgroups to complete the address. (Or you can type part of the name and
      immediately press <kbd class="mac">Return</kbd><kbd
      class="noMac">Enter</kbd> to have Mail &amp; Newsgroups try to complete
      the address.)</p>
  </li>
  <li>If multiple addresses are displayed, select an address and press
    <kbd class="mac">Return</kbd><kbd class="noMac">Enter</kbd>.

    <p><strong>Note</strong>: Use a comma to separate multiple addresses on the
      same line. Do not use a comma to separate first or last names. For
      example, multiple entries might be:</p>

    <p><tt>user1@netscape.net,user2@netscape.net</tt></p>
  </li>
  <li>If you want this message to be sent from a different account, click the
    <q>From</q> field to select the account you want. See
    <a href="#changing_the_account_from_which_a_message_is_sent">Changing the
    Account From Which a Message is Sent</a> for more information.</li>
  <li>If necessary, click <q>To</q> to choose a different recipient type:
    <ul>
      <li><strong>To</strong>: For primary recipients of your message.</li>
      <li><strong>Cc</strong>: For secondary recipients (carbon copy).</li>
      <li><strong>Bcc</strong>: For secondary recipients not identified to the
        other recipients, including those in the cc list (blind carbon
        copy).</li>
      <li><strong>Reply-To</strong>: For recipients to reply to a different
        email address other than the one the message is sent from.</li>
      <li><strong>Newsgroup</strong>: For posting to a newsgroup.</li>
      <li><strong>Followup-To</strong>: For redirecting a newsgroup posting, so
        that subsequent replies go directly to the redirected newsgroup instead
        of the original newsgroup.</li>
    </ul>
  </li>
</ol>

<p><strong>Tip</strong>: You can quickly address a message by clicking the
  email address contained in a message you&apos;re reading, and then selecting
  Compose Mail To from the pop-up menu.</p>

<p id="changing_the_account_from_which_a_message_is_sent"><strong>Changing the
  Account From Which a Message is Sent</strong></p>

<p>If you have multiple mail accounts, the account listed in the From field is
  based on the account (or server) you selected when you choose to create a new
  message. However, &brandShortName; Mail &amp; Newsgroups also allows you to
  change the account a message is sent from while you&apos;re composing a
  message. Click the From field to view a list of your accounts and then select
  the account you want. A copy of the message is saved in the Sent folder of
  the account where you sent the message from.</p>

<p><strong>About Address Autocompletion</strong></p>

<p>Address autocompletion allows you to address mail easily from the Compose
  window without having to search for names or type complete names. Mail &amp;
  Newsgroups automatically checks your address books and an
  <a href="glossary.xhtml#ldap">LDAP</a> directory server (if available) and
  completes the name if it finds a unique match. It also prevents mistakes by
  showing all possible choices with additional information if it finds multiple
  matches. Address autocompletion is enabled by default.</p>

<p>If you don&apos;t want to use an address that Mail &amp; Newsgroups
  provides, press Backspace or Delete to remove characters and then enter an
  alternate address.</p>

<p>To disable address autocompletion:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Mail &amp; Newsgroups category, click Addressing. (If no
    subcategories are visible, double-click Mail &amp; Newsgroups to expand
    the list).</li>
  <li>In the Address Autocompletion section, deselect <q>Local Address
    Books</q> and <q>Directory Server</q>.</li>
  <li>Click OK.</li>
</ol>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="selecting_message_sending_options">Selecting Message Sending
  Options</h2>

<p>While you&apos;re composing a message, you can select these additional
  message sending options from the Options menu:</p>

<ul>
  <li><strong>Select Addresses</strong>: The Select Addresses option lets you
    choose the recipient&apos;s email address from your Address Books or a
    remote directory. To look up an address in an address book or directory,
    enter the first few letters of the recipient&apos;s first or last name to
    start the search. Select an address and then click To:, Cc:, or Bcc: to
    address your message.</li>
  <li><strong>Quote Message</strong>: Choose this option to have the selection
    of the message text shown as quoted text.</li>
  <li><strong>Return Receipt</strong>: Choose this option to request a
    confirmation message when the recipient displays (opens) the message. Keep
    in mind that the recipient may choose not to send you a return receipt.
    This option lets you enable or disable return receipt requests on a
    per-message basis. To automatically request return receipts for all
    messages you send, use the return receipts preferences. See
    <a href="mailnews_preferences.xhtml#return_receipts_preferences">Mail &amp;
    Newsgroups Preferences - Return Receipts</a> for more information.</li>
  <li><strong>Format</strong>: Send the message as plain text, or HTML
    (formatted), or both. If you choose <q>Auto-Detect</q>, Mail &amp;
    Newsgroups prompts you for the format to use if it&apos;s unknown whether
    the recipient&apos;s mail program can display an HTML message. The format
    you choose here overrides the send format you specified using the
    Preferences command on the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu.</li>
  <li><strong>Priority</strong>: Choose a priority to indicate whether the
    message has lowest, low, normal, high, or highest priority.</li>
  <li><strong>Character Encoding</strong>: Choose a character encoding used for
    this message.</li>
  <li><strong>Send a Copy To</strong>: Choose this if you want to file an
    additional copy of the sent message in a different folder than your default
    Sent folder. Then select the folder you want.</li>
  <li><strong>Encrypt This Message</strong>: Choose this to have &brandShortName;
    encrypt this message (without changing the default).</li>
  <li><strong>Digitally Sign This Message</strong>: Choose this to have
    &brandShortName; digitally sign this message (without changing the
    default).</li>
</ul>

<p>Additionally, the following options are available from the Edit menu:</p>

<ul>
  <li><strong>Rewrap</strong>: If you are composing a message using the
    plain-text editor, you can use the Rewrap command to rewrap long lines of
    quoted text to fit the Compose window. This command rewraps selected quoted
    text to the number of characters specified by the
    <a href="mailnews_preferences.xhtml#composition">Composition</a>
    preferences. This command is primarily useful when you are replying to a
    message where the original message is quoted in your reply, and the original
    message contains long lines.

    <p>You use the Mail &amp; Newsgroups Account Settings command on the Edit
      menu to specify that you want to use the plain-text editor for composing
      messages. Select the Composition &amp; Addressing panel of the account
      and uncheck <q>Compose messages in HTML format</q> to use the plain-text
      editor for all messages. If you only want to use the plain-text editor
      occasionally, you can hold down the Shift key while clicking the Compose
      or the Reply button to use the plain-text editor on an as-needed
      basis.</p>
  </li>
  <li><strong>Check Spelling</strong>: Checks the spelling of the message text
    before you send it. You can also click Spell.</li>
  <li><strong>Spellcheck As You Type</strong>: Choose this option to have the
    spelling of the message text checked as you type.</li>
</ul>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="replying_to_a_message">Replying to a Message</h2>

<p>To reply to a mail message:</p>

<ul>
  <li>Select the message.</li>
  <li>Click Reply to respond to the sender alone.</li>
  <li>Click Reply All to respond to all addressees in the message.</li>
</ul>

<p>To include the original message each time you reply to any message, and to
  specify how to place the original message in the reply:</p>

<ol>
  <li>Open the Edit menu and choose Mail &amp; Newsgroups Account Settings.
    You see the Mail &amp; Newsgroups Account Settings dialog box.</li>
  <li>If you have multiple accounts, select an account and click the
    <a href="mailnews_account_settings.xhtml#addressing">Composition &amp;
    Addressing</a> category for that account.</li>
  <li>Select <q>Automatically quote the original message when
    replying</q>.</li>
  <li>Specify where in the message to place your reply. <q>Start my reply below
    the quote</q> is the default.</li>
  <li>If you have decided to <a
    href="mailnews_account_settings.xhtml#account_settings">attach a
    signature</a> to every outgoing message and selected to start your reply
    above the quote here, you can additionally configure where your signature
    is placed:
    <ul>
      <li>Select <q>below the quote (recommended)</q> to place your signature
        at the very end of the message below the quoted text.</li>
      <li>Select <q>below my reply (above the quote)</q> to place your
        signature between your reply and the quoted text.</li>
    </ul>

    <p><strong>Note</strong>: If you have created a signature, you can
      optionally <a href="mailnews_account_settings.xhtml#addressing">omit
      it</a> when replying to a message.</p>
  </li>
  <li>Click OK.</li>
</ol>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="forwarding_a_message">Forwarding a Message</h2>

<p>When you forward a message, you can specify how its contents are included
  in the new message: <em>inline</em> (in the body of the message), or as an
  <em>attachment</em>.</p>

<p>To forward a message:</p>

<ol>
  <li>Select the message and click Forward.</li>
  <li>Type the name or email address of the recipient.</li>
  <li>Click Send.</li>
</ol>

<p>To set the default for forwarding messages:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Mail &amp; Newsgroups category, click
    <a href="mailnews_preferences.xhtml#composition">Composition</a>. (If no
    subcategories are visible, double-click Mail &amp; Newsgroups to expand the
    list.)</li>
  <li>For forwarding messages, choose Inline (in the message body) or As
    Attachment.

    <p><strong>Note</strong>: If you have created a signature and forward
      inline, its placement depends on the respective reply setting. You can
      optionally <a href="mailnews_account_settings.xhtml#addressing">omit the
      signature</a> when forwarding a message.</p>
  </li>
  <li>Click OK.</li>
</ol>

<p><strong>Tip</strong>: To override the default for forwarding a message,
  select the message, open the Message menu, and choose Forward As, then
  choose Inline or Attachment.</p>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="confirming_that_your_message_was_opened">Confirming That Your Message
  Was Opened</h2>

<p>You can use return receipts to notify you when a recipient has displayed
  (opened) your message. The recipient must be using a mail program that
  supports the Message Disposition Notification (MDN) standard. Keep in mind
  that the recipient may choose not to send you a return receipt, even if
  you&apos;ve requested one. Messages you send to a newsgroup address will not
  include a return receipt request, since news servers don&apos;t support this
  feature.</p>

<p>To request return receipts for all messages you send, you can use the global
  <a href="mailnews_preferences.xhtml#return_receipts_preferences">Return
  Receipt</a> preferences to specify how to manage requests you receive for
  return receipts. You can override these global preferences for individual
  accounts.</p>

<p>To request a return receipt on a per-message basis:</p>

<ul>
  <li>From a Mail Compose window, open the Options menu, and choose Return
    Receipt.</li>
</ul>

<p>To automatically request return receipts when sending messages from each of
  your mail accounts:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Mail &amp; Newsgroups category, click
    <a href="mailnews_preferences.xhtml#return_receipts_preferences">Return
    Receipts</a>. (If no subcategories are visible, double-click Mail &amp;
    Newsgroups to expand the list.)</li>
  <li>Select <q>When sending messages, always request a return receipt</q>.</li>
  <li>Click OK.</li>
</ol>

<p>For more information on setting return receipt preferences, see
  <a href="mailnews_preferences.xhtml#return_receipts_preferences">Mail &amp;
  Newsgroups Preferences - Return Receipts</a>.</p>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="saving_and_editing_a_message_draft">Saving and Editing a Message
  Draft</h2>

<p>To save a mail message as a draft so you can complete it later:</p>

<ul>
  <li>In the Compose window, click Save, or open the File menu and choose Save
    as Draft. By default, the message is saved in the Drafts folder for the
    current account.

    <p><strong>Note</strong>: Your mail message will stay open after you save
      it as a draft.</p>
  </li>
</ul>

<p>To edit or send a message draft, begin from the Mail window:</p>

<ol>
  <li>Click the Drafts folder for the account where you created the message
    draft.</li>
  <li>Click the message that you want to edit.</li>
  <li>In the top-right corner of the message, click the Edit Draft
    button.</li>
  <li>Edit the message as necessary.</li>
  <li>Click Send to send the message or click Save to save the message so you
    can complete it later.

    <p><strong>Note</strong>: Sending the message removes it from the Drafts
      folder.</p>
  </li>
</ol>

<p><strong>Tip</strong>: You can also double-click the message to open it for
  editing. This is especially useful if the message pane is closed.</p>

<p>To delete one or more unwanted message drafts, begin from the Mail
  window:</p>

<ol>
  <li>Click the Drafts folder for the account where you created the message
    drafts.</li>
  <li>Select the message drafts that you want to delete.</li>
  <li>Click Delete in the Mail toolbar.</li>
</ol>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h2 id="creating_and_using_templates">Creating and Using Templates</h2>

<p>Templates are useful for setting the default format for messages that you
  send regularly, such as weekly status reports. You can save a message as a
  template from any window in which it is displayed, including from within a
  Mail compose window.</p>

<p>To save a message to use as a template:</p>

<ol>
  <li>In the Mail window, click Compose to create a new message and then set
    the default font, text size, text color, background color, and any other
    default formatting you want.

    <p>Alternatively, open an existing message that already has the formatting
      you want.</p>
  </li>
  <li>While displaying the message, open the File menu, choose Save As, then
    choose Template. The message is stored as a template in the Templates
    folder for the current mail account.</li>
</ol>

<p>To compose a message using a template:</p>

<ol>
  <li>In the Mail window, select the Templates folder for the account where you
    created the message template.</li>
  <li>Double-click the message template to open it.</li>
  <li>Edit the message, then save it (to put it in the Drafts folder) or send
    it.

    <p><strong>Note</strong>: Sending the message does not remove the template
      from the Templates folder. The template is preserved for future use.</p>
  </li>
</ol>

<p>To delete one or more unwanted message templates, begin from the Mail
  window:</p>

<ol>
  <li>Click the Templates folder for the account where you created the message
    templates.</li>
  <li>Select the message templates that you want to delete.</li>
  <li>Click Delete in the Mail toolbar.</li>
</ol>

<p>[<a href="#sending_messages">Return to beginning of section</a>]</p>

<h1 id="creating_html_mail_messages">Creating HTML Mail Messages</h1>

<div class="contentsBox">In this section:
  <ul>
    <li><a href="#using_html_in_your_messages">Using HTML in Your
      Messages</a></li>
    <li><a href="#choosing_html_mail_sending_options">Choosing HTML Message
      Sending Options</a></li>
    <li><a href="#specifying_recipients_for_html_messages">Specifying
      Recipients for HTML Messages</a></li>
    <li><a href="#viewing_the_message_source_for_html_messages">Viewing the
      Message Source for HTML Messages</a></li>
    <li><a href="#using_the_html_mail_question_dialog_box">Using the HTML Mail
      Question Dialog Box</a></li>
  </ul>
</div>

<h2 id="using_html_in_your_messages">Using HTML in Your Messages</h2>

<p>HTML messages can include formatted text, links, images, and
  tables&mdash;just like a web page. However, some recipients may not be able
  to receive HTML messages. &brandShortName; Mail &amp; Newsgroups allows you
  to compose mail and newsgroup messages using either the HTML (rich-text)
  formatting editor or the plain-text editor for each mail account you have.
  In addition, you can choose whether your addressees should receive HTML or
  plain-text messages by default, and how Mail &amp; Newsgroups should handle
  messages when it&apos;s not known if an addressee can receive HTML-formatted
  mail.</p>

<p>To specify whether to use the HTML editor as the default for composing
  messages, begin from the Mail window:</p>

<ol>
  <li>Open the Edit menu and choose Mail &amp; Newsgroups Account Settings. You
    see the Mail &amp; Newsgroups Account Settings dialog box.</li>
  <li>Select the mail or newsgroup account you want to use.</li>
  <li>Go to the Composition &amp; Addressing panel and select <q>Compose
    messages in HTML format</q>. You see the Formatting toolbar in the Compose
    window. Leave this box unchecked to use the plain-text editor for this
    account.</li>
</ol>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h3 id="editing_or_inserting_html_elements">Editing or Inserting HTML
  Elements</h3>

<p>If you understand how to work with HTML source code, you can edit or insert
  additional HTML tags, style attributes, and JavaScript in your mail message.
  If you are not sure how to work with HTML source code, it&apos;s best not to
  change it. To work with HTML code, use one of these methods:</p>

<ul>
  <li>Place the insertion point where you want to insert the HTML code, then
    open the Insert menu and choose HTML. In the Insert HTML dialog box, enter
    HTML tags and text, and then click Insert to insert your changes.</li>
  <li>Select the HTML source code that you want to edit, then open the Insert
    menu and choose HTML. In the Insert HTML dialog box, edit HTML tags and
    text, and then click Insert to insert your changes.</li>
  <li>Select an element such as a table, named anchor, image, link, or
    horizontal line. Double-click the element to open the associated properties
    dialog box for that item. Click Advanced Edit to open the Advanced Property
    Editor. You can use the Advanced Property Editor to add HTML attributes and
    JavaScript to objects.</li>
</ul>

<p>For more information on editing HTML source code, see
  <a href="composer_help.xhtml#using_the_advanced_property_editor">Using the
  Advanced Property Editor</a>.</p>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h2 id="choosing_html_mail_sending_options">Choosing HTML Mail Sending
  Options</h2>

<p>By default, Mail &amp; Newsgroups prompts you before sending HTML messages
  when it&apos;s not known whether the recipient&apos;s mail program can
  display HTML-formatted messages.</p>

<p>To choose sending-format options for mail messages, begin from the Mail
  window:</p>

<ol>
  <li>Open the <span class="mac">&brandShortName;</span>
    <span class="noMac">Edit</span> menu and choose Preferences.</li>
  <li>Under the Mail &amp; Newsgroups category, click
    <a href="mailnews_preferences.xhtml#send_format">Send Format</a>. (If no
    subcategories are visible, double-click Mail &amp; Newsgroups to expand the
    list).

    <p><strong>Note</strong>: This preference applies only to mail messages,
      not to newsgroup messages.</p>
  </li>
  <li>Select the option you want and then click OK.</li>
</ol>

<p>If while composing a message you realize that one or more recipients may not
  be able to receive HTML-formatted mail, you can easily convert the message to
  a different format when you click Send:</p>

<ol>
  <li>In the Compose window, open the Options menu and choose Format.</li>
  <li>Select the format you want to use for sending the message from the
    submenu:
    <ul>
      <li><strong>Auto Detect</strong>: Mail &amp; Newsgroups chooses the
        appropriate format for the message text. If it can&apos;t determine the
        format, it asks you to choose a format.</li>
      <li><strong>Plain Text Only</strong>: The message may not display
        formatting such as bold text, but all mail programs will be able to
        display the message.</li>
      <li><strong>Rich Text (HTML) Only</strong>: Some mail programs may have
        trouble displaying an HTML-formatted message. Choose this option only
        if you are sure the recipient&apos;s mail program can display
        HTML-formatted mail.</li>
      <li><strong>Plain and Rich (HTML) Text</strong>: This uses more disk
        space, but may be the best choice if you are not sure whether the
        recipient&apos;s mail program can display HTML-formatted mail.</li>
    </ul>
  </li>
  <li>When you&apos;ve finished composing the message, click Send.</li>
</ol>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h2 id="specifying_recipients_for_html_messages">Specifying Recipients for HTML
  Messages</h2>

<p>You can save time by indicating whether individuals in your address books
  prefer to receive either HTML messages or plain text messages.</p>

<ol>
  <li>Open the Window menu and choose Address Book.</li>
  <li>Select the address book on the left and then select the individual&apos;s
    card on the right.</li>
  <li>Click Properties to display the <q>Card for</q> dialog box.</li>
  <li>In the Contact tab, use the <q>Prefers to receive messages formatted
    as</q> drop-down list to select HTML if you know this recipient can read
    HTML-formatted messages (such as messages that include links, images, or
    tables).

    <p>If this recipient can only read messages sent as plain text (no
      formatting), then choose Plain Text. If you don&apos;t know or are not
      sure, choose Unknown.</p>

    <p>If you choose Unknown, &brandShortName; Mail &amp; Newsgroups determines
      the sending format based on the Send Format settings for Mail &amp;
      Newsgroups in the Preferences dialog box. If Mail &amp; Newsgroups still
      can&apos;t determine the correct format, it will prompt you to choose a
      sending format when you send the message.</p>
  </li>
  <li>Click OK.</li>
</ol>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h2 id="viewing_the_message_source_for_html_messages">Viewing the Message
  Source for HTML Messages</h2>

<p>You can quickly view the HTML and other code that generates an HTML message
  you&apos;ve received:</p>

<ol>
  <li>In the message list window, open the message.</li>
  <li>Open the View menu and choose Message Source.</li>
</ol>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h2 id="using_the_html_mail_question_dialog_box">Using the HTML Mail Question
  Dialog Box</h2>

<p>The HTML Mail Question dialog box appears when you try to send a message to
  someone whose mail program may not be able to display HTML messages or when
  Mail &amp; Newsgroups cannot determine whether your recipient can display
  HTML messages. If you are in doubt, send the message in both HTML and
  plain-text formats.</p>

<p>[<a href="#creating_html_mail_messages">Return to beginning of
  section</a>]</p>

<h1 id="using_attachments">Using Attachments</h1>

<div class="contentsBox">In this section:
  <ul>
    <li><a href="#attaching_a_file_or_web_page">Attaching a File or Web
      Page</a></li>
    <li><a href="#viewing_and_opening_attachments">Viewing and Opening
      Attachments</a></li>
    <li><a href="#saving_attachments">Saving Attachments</a></li>
  </ul>
</div>

<h2 id="attaching_a_file_or_web_page">Attaching a File or Web Page</h2>

<p>To attach a file to an outgoing mail message:</p>

<ol>
  <li>In the Compose window, click Attach or open the File menu and choose
    Attach File. You see the <q>Enter file to attach</q> dialog box.

    <p><strong>Tip</strong>: You can also click inside the Attachments area to
      attach a file.</p>
  </li>
  <li>Type the name of the file you want to attach, or select a file from your
    hard drive that you want to attach.</li>
  <li>Click Open. The filename appears in the Attachments area.</li>
</ol>

<p><strong>Tip</strong>: You can also drag and drop one or more files from your
  desktop into the Attachments area in the Compose window.</p>

<p>To attach a web page to an outgoing mail message:</p>

<ol>
  <li>In the Compose window, open the File menu and choose Attach Web Page.</li>
  <li>In the dialog box, enter the URL of the page and then click OK. The web
    page URL appears in the Attachments area.</li>
</ol>

<p><strong>Tip</strong>: When you are viewing a page in the browser,
  you can send the page to someone by opening the File menu and choosing Send
  Page.</p>

<p>[<a href="#using_attachments">Return to beginning of section</a>]</p>

<h2 id="viewing_and_opening_attachments">Viewing and Opening Attachments</h2>

<p>If you receive a mail attachment that consists of a file type that
  &brandShortName; can display (such as graphic files and HTML files), you see
  the attachment displayed inline (in the body of the message). For other file
  types, Mail &amp; Newsgroups lets you open the attachment using another
  application, or you can save the attachment on your hard disk.</p>

<p>To open the attachment, make sure you have a program on your computer that
  can open files of the same type as the attachment&apos;s file format. For
  example, if you want to open a .DOC file, make sure you have a program on
  your computer that can open .DOC files.</p>

<p>To open an attachment:</p>

<ol>
  <li>Double-click the attachment you want (if there is more than one).</li>
  <li>In the Downloading dialog box, choose what you want &brandShortName; to
    do with the attachment:
    <ul>
      <li>If &brandShortName; finds an application on your hard disk that can
        open the attachment, you can open the attachment using that
        application. Click <q>Choose</q> to use a different application to open
        the attachment.</li>
      <li>If &brandShortName; can&apos;t find an application on your hard disk
        that can open the attachment, you can save the attachment. You
        won&apos;t be able to open the  attachment, but at least you can save
        it on your hard disk until you can install an application that can open
        it.</li>
      <li>Click <q>Advanced</q> to add a new file type to the list of helper
        applications. &brandShortName; uses helper applications to determine
        how different file types are opened by other applications from within
        &brandShortName;. For more information, see
        <a href="nav_help.xhtml#plugins_and_downloads">Plugins and
        Downloads</a>.</li>
    </ul>
  </li>
  <li>Click OK.</li>
</ol>

<p><strong>Note</strong>: If you are viewing your mail using an IMAP mail
  server, all attachments remain on the server.</p>

<p>[<a href="#using_attachments">Return to beginning of section</a>]</p>

<h2 id="saving_attachments">Saving Attachments</h2>

<p>To save an attachment:</p>

<ol>
  <li>In the right side of the message envelope, under <q>Attachments</q>,
    select the attachment that you want to save.</li>
  <li>Right-click <span class="mac">or, if you have a one-button mouse,
    <kbd>Ctrl</kbd>-click</span>the attachment and choose Save As from the
    pop-up menu.</li>
  <li>Choose a filename and location for the attachment on your hard disk and
    then click OK. Mail &amp; Newsgroups downloads the attachment and saves it
    to the specified location.</li>
</ol>

<p><strong>Tip</strong>: To save all attachments, right-click
  <span class="mac">or, if you have a one-button mouse,
  <kbd>Ctrl</kbd>-click</span>the first one in the attachment list, and choose
  Save All. You can then specify the location where you want all the
  attachments to be saved.</p>

<p>[<a href="#using_attachments">Return to beginning of section</a>]</p>

<h1 id="deleting_messages">Deleting Messages</h1>

<div class="contentsBox">In this section:
  <ul>
    <li><a href="#deleting_pop_or_imap_messages">Deleting POP or IMAP
      Messages</a></li>
    <li><a href="#moving_messages_to_and_from_the_trash">Moving Messages to and
      from the Trash</a></li>
  </ul>
</div>

<h2 id="deleting_pop_or_imap_messages">Deleting POP or IMAP Messages</h2>

<p>How you delete messages depends on your mail server type: POP or IMAP.
  Deleted POP messages are automatically moved to the Trash folder. IMAP users
  can set different options for deleting messages.</p>

<p>To delete messages from your Inbox or other folders, begin from the Mail
  window:</p>

<ol>
  <li>In the message list, select the messages and click Delete. By default,
    Mail &amp; Newsgroups moves the selected messages to the Trash folder.</li>
  <li>To delete messages permanently, open the File menu and choose Empty
    Trash.</li>
</ol>

<p>To delete messages without opening them, begin from the Mail window:</p>

<ol>
  <li>Open the View menu and choose Layout, and then uncheck Message Pane.

    <p>Alternatively, click the Message Pane handle (the ridged area centered
      at the bottom of the message list) to close the message pane.</p>
  </li>
  <li>In the message list, select the messages and click Delete.</li>
</ol>

<p>To set deletion preferences for IMAP messages:</p>

<ol>
  <li>Open the Edit menu and choose Mail &amp; Newsgroups Account Settings. You
    see the Mail &amp; Newsgroups Account Settings dialog box.</li>
  <li>Locate the IMAP account you want, and then click the Server Settings
    category under the account name.</li>
  <li>Select the <a
    href="mailnews_account_settings.xhtml#when_i_delete_a_message">options</a>
    you want for deleting messages and click OK.</li>
</ol>

<p>[<a href="#deleting_messages">Return to beginning of section</a>]</p>

<h2 id="moving_messages_to_and_from_the_trash">Moving Messages To and From the
  Trash</h2>

<p>If you use a POP server to deliver your mail, or if you set up IMAP to use
  the Trash folder, follow these steps to delete messages from your Inbox or
  other folders:</p>

<ol>
  <li>In the message list, select the messages you want to delete.</li>
  <li>Click Delete. Mail &amp; Newsgroups moves the messages to the Trash
    folder.</li>
</ol>

<p>To recover messages from the Trash:</p>

<ol>
  <li>Click the Trash folder.</li>
  <li>Select the messages you want to recover and drag them to another
    folder.</li>
</ol>

<p>To delete messages permanently:</p>

<ul>
  <li>Open the File menu and choose Empty Trash.</li>
</ul>

<p>[<a href="#deleting_messages">Return to beginning of section</a>]</p>
</body>
</html>
